---
title: What is Callab AI
description: "Callab AI runs AI voice and text agents that answer and place calls on your existing phone system, and chat on your website and messaging apps."
---

Callab AI is a platform for building AI agents that talk to your customers. A **voice
agent** answers or places phone calls. A **text agent** replies on your website, in
Slack, Telegram, Microsoft Teams, WhatsApp or Discord. Both run from one dashboard,
and both are built the same way: a prompt, a voice or a model, optional tools, and a
channel to reach people on.

You do not need to change your phone system. Agents connect to the numbers you
already have through a <Term>SIP trunk</Term>, your Twilio account or a Go Auto Dial extension.

## What an agent can do

- **Answer inbound calls** on a phone number and resolve the reason for the call:
  book an appointment, look up an order, answer a question from your documents.
- **Place outbound calls** to a list of contacts as a campaign, with retries, calling
  windows and a per-contact outcome.
- **Hand off to a person** by transferring the call, or to another agent.
- **Act during the call** through tools: send an email, call a webhook, schedule a
  meeting on Cal.com, push data to Zapier, or query an <Term>MCP</Term> server.
- **Capture structured outcomes** after every conversation: intent, sentiment, the
  fields you define, and a summary and quality score for each call.

## How the platform is organised

The dashboard sidebar is grouped by area, and the groups follow the life of an
agent. **Dashboard** sits above them all.

| Group | Section | What lives there |
| --- | --- | --- |
| **AI & Knowledge** | **AI Agents** | Every agent, and the workspace where you build, test and release one. |
| | **Knowledge Bases** | Documents your agents can search during a conversation. |
| **Deployments** | **Launch AI Voice** | Campaigns: inbound and outbound calling with phone numbers and contacts. |
| | **Launch AI Text** | Deployments of text agents to messaging platforms. |
| **Observability** | **Call Logs**, **Conversations** | Every call and every text thread, with transcript, recording and outcomes. |
| | **Advisor** | Configuration issues detected across your agents, knowledge bases, campaigns and numbers. |
| **Communication** | **Phone Numbers**, **Contacts** | The numbers agents call from and the people they call. |
| **Connections** | **Integrations** | CRM connections, automations and webhooks. |
| **Configuration** | **Settings** | Profile, members, workspaces, billing, storage and security. |

Opening **Settings** or an agent replaces the sidebar with that section's own menu;
**Back to app** at the top returns to this one.

**What's new**, the megaphone in the header, lists recent changes to the product.
It is scoped to where you are: on a page it shows the changes for that area, and on
**Dashboard** it shows everything.

The documentation follows the same order. **Build** covers the agent workspace,
**Test and improve** the checks before release, **Deploy** the channels, **Operate**
what happens once calls flow, and **Account and platform** the rest.

## Where to start

**[Quickstart: your first voice agent](/get-started/quickstart-voice-agent)**

Create an agent, give it a prompt and talk to it in the browser. About ten minutes.

**[Quickstart: your first text agent](/get-started/quickstart-text-agent)**

The same for chat, ending with a widget you can put on a page.

**[Core concepts](/get-started/core-concepts)**

Agents, versions, campaigns, outcomes and the other words the dashboard uses.

**[Anatomy of an agent](/build/anatomy-of-an-agent)**

Every section of the agent workspace and what it controls.