---
title: Human Agent mode
description: "The console where your team watches the AI's live calls: how to switch to it, who can open it, and how to set yourself available, away or offline."
---

The app has two modes. **AI Agent** is where you build, deploy and review AI
agents; everything else in these docs happens there. **Human Agent** is a console
for the people who supervise those agents: it shows the calls the AI is handling
right now, flags the ones going badly, and tracks the team's queues and campaigns.

## Switch modes

The mode switcher sits at the top of the sidebar, under the logo. Open it and
choose **Human Agent** (**Take calls and chats live**) to enter the console, or
**AI Agent** (**Build and deploy AI agents**) to go back.

![The mode switcher.](/media/operate/console-mode-switcher.webp)

## Who can open it

| Role | Access |
|---|---|
| **Owner**, **Admin** | Both modes. |
| **Agent** | The console only. Signing in opens it directly, and the switcher shows **Human Agent** without a way out. |
| **User** | No. Choosing **Human Agent** returns to the AI Agent side. |

Roles are set in [Members](/account/members).

## The console sidebar

| Entry | What it opens |
|---|---|
| **Dashboard** | The [Supervision dashboard](/operate/supervision-dashboard). |
| **Live Calls** | [Live Calls](/operate/live-calls), with the number of calls in progress. |
| **Call Logs** | Past calls. |
| **Contacts** | The workspace's [contacts](/deploy/contacts). |
| **Queues** | The call queues human agents belong to, with the number of callers waiting. |
| **Settings** | Your profile and account settings. |

At the bottom, **Connection** and your availability show whether you are ready to
take a call.

## Set your availability

The menu at the bottom of the sidebar shows your status. Open it to change it:

- **Available**: you can be offered calls. The current status is marked **Current**.
- **Away for 10 min**, **Away for 30 min** or **Away for 1 hour**: no calls are
  offered, and the status shows the time left, such as **Away (25m left)**. You
  return to **Available** on your own when it runs out, even after reloading the page.
- **Go Offline**: no calls until you choose **Available** again.

While you are on a call the status reads **In Call** and the menu is locked.

![The availability menu.](/media/operate/console-availability.webp)

## Check your connection

**Connection** opens a panel with what a call needs:

- **Connection Status**: **Good**, **Degraded** or **Poor**, with the **Latency**.
  A warning appears when latency is high enough to affect audio.
- **Microphone**: **Enabled** or **Not enabled**. **Enable** asks the browser for
  microphone access.
- **Speaker**: **Available** or **Not detected**, with a list to pick the output.

If the browser blocked the microphone, allow it from the lock icon in the address
bar, then reload the page.

## Related

- [Supervision dashboard](/operate/supervision-dashboard)
- [Live Calls](/operate/live-calls)
- [Members](/account/members)