---
title: Integrations overview
description: "The Integrations page: OAuth connections to HubSpot, Zoho CRM, Pipedrive and Google Sheets, and the automations that move data in and out."
---

**Integrations**, under **Connections** in the sidebar, is where you connect
external systems and orchestrate automation flows. It has two sections, each with a
counter next to its title.

- **Connections** are the CRM accounts you connect via OAuth. Today: HubSpot, Zoho
  CRM, Pipedrive and Google Sheets. The list has the columns **Name**, **Status**,
  **Flows** (how many of its flows are running) and **Connected** (how long ago).
- **Automations** are flows that use those connections: inbound flows that pull
  data in, and outbound webhooks that push data out. See
  [Automations](/operate/automations) and [Webhooks](/operate/webhooks).

## Connect a system

1. **Add connection**

    Choose **Add connection**. The **Connect a CRM** dialog lists every system you
    have not connected yet, with its category and a one-line description; **Search
    systems…** filters it. Once every system is connected, **Add connection** is
    hidden.

2. **Connect**

    **Connect** on a card opens **Connect to** the system, which lists the
    connection's **Available Features** and the **Permissions** it asks for. Its
    **Connect** button opens the provider's OAuth consent page in a popup. Sign in
    there and approve; the popup closes and the connection is listed.

3. **Or contact support**

    Systems with a **Contact Support** button are enabled per account; the button
    opens an email to support with the system's name in the subject. See
    [Other systems](/operate/integrations/other-systems).

![Connect a CRM, with Connect and Contact Support systems.](/media/operate/add-connection.webp)

| System | Category | Button |
|---|---|---|
| [HubSpot](/operate/integrations/hubspot) | CRM | **Connect** |
| [Zoho CRM](/operate/integrations/zoho-crm) | CRM | **Connect** |
| [Pipedrive](/operate/integrations/pipedrive) | CRM | **Connect** |
| [Google Sheets](/operate/integrations/google-sheets) | Productivity | **Connect** |
| Salesforce | CRM | **Contact Support** |
| Zendesk | Helpdesk | **Contact Support** |
| Cal.com | Scheduling | **Contact Support** |
| Twilio | Communication | **Contact Support** |
| ServiceNow | Helpdesk | **Contact Support** |
| Genesys | Contact Center | **Contact Support** |
| Amazon Connect | Contact Center | **Contact Support** |

[GoHighLevel](/operate/integrations/gohighlevel) has no entry in this dialog; it is
reached through its templates with an API key stored as a variable. A Callab
[API key](/account/api-keys) is a different thing: it authenticates calls made
*to* Callab, not out to a CRM.

## What a connection gives you

- **Inbound templates** under **Add Flow**: bring the system's contacts, leads or
  persons into **Contacts**, tagged so a campaign can call them.
- **Outbound templates** under the **Webhook** tab: create or update records in the
  system from Callab.
- **Your AI Tools** in the agent's tool picker: actions from the connected
  system that an agent can take during a conversation. See
  [Tools overview](/build/tools/overview).

## Manage a connection

Choose a connection's row to open its page. The header shows its status (**Active**,
**Token expired**, **Connection error** or **Inactive**) with **Refresh** and
**Disconnect**, or **Reconnect** when the connection needs it. Three tiles count
**Total Capabilities**, **Activated** and **Running**.

Below them, the connection's capabilities are grouped by type:

| Type | What it does |
|---|---|
| **Sync** | Background data synchronization. |
| **AI Tool** | Used by the AI agent during calls. |
| **After Call** | Runs automatically after a call ends. |
| **Manual** | Triggered manually by a user. |

**Configure** on a capability opens **Configure & Enable**, which creates a flow
from it under a **Flow Name** you choose. An inbound sync also asks for a **Sync
Frequency**, then runs a test to discover the system's fields so you can map them
to contact fields. An activated sync has **Run Now**, a start and stop control for
its scheduled syncs, and **Configure Sync Schedule**, from every 5 minutes to every
day. A capability that needs more permissions than the connection holds shows
**Reconnect to Enable**.

## Execution history

Each automation keeps its own history. In the **Automations** list, open the row's
actions menu and choose **View History**: **Integration History Logs** lists every
run with its attempt, status and time, and **View Execution Details** shows each
step. A flow that has never run reads **No execution history found for this
integration.** **Refresh** at the top of the page reloads the connections and both
flow lists.

## Related

- [Automations](/operate/automations)
- [Webhooks](/operate/webhooks)
- [Contacts](/deploy/contacts)
- [Tools overview](/build/tools/overview)