---
title: Live Calls
description: "Every call your AI agents are on right now, as a live card with its transcript, filtered by campaign or by risk, with the calls that need a person first."
---

**Live Calls**, under **Observability** in [Human Agent mode](/operate/human-agent-mode),
shows every call in progress as a card. It is where a supervisor watches the AI work
and spots the calls where a person should step in. The number next to **Live Calls**
in the sidebar is the count of calls on the page.

![Live Calls with ten calls in progress.](/media/operate/console-live-calls.webp)

## Read a call card

Each card shows:

- the caller's initials and name, and a timer counting the call's length;
- the phone number and the campaign the call belongs to;
- a status line when there is one (see below);
- the last two lines of the conversation, marked **Caller** and **AI Agent**.

| Status line | Meaning |
|---|---|
| A warning, such as **Negative sentiment detected** or **Caller asked for a human agent** | The call is at risk. The card also gets an amber border. |
| **Listening** | A human agent is listening to the call. |
| **On Call** | A human agent has joined the call. |

Selecting a card highlights it.

## Filter the calls

The chips above the cards filter the page; one is active at a time.

- **All**: every live call, with the count.
- **At risk**: only the calls flagged at risk. The chip appears only when there are
  some.
- One chip per campaign that is running or has live calls, with its count.

The filter is kept in the address, so a filtered view can be shared or reloaded.
Selecting a campaign with live calls on the
[Supervision dashboard](/operate/supervision-dashboard) opens this page already
filtered to it.

<video src="/media/operate/live-calls-filters.mp4" autoplay loop muted playsinline></video>

*Filtering by risk, then by campaign.*

## At-risk calls

A call is flagged at risk when it looks like it needs a person: the caller is upset,
or asks for a human. The warning on the card says why. At-risk calls always come
first, then the rest from newest to oldest, and the **Escalations** count on the
dashboard is the number of them.

![The At risk filter.](/media/operate/console-at-risk.webp)

## Empty page

- **No active calls**: nothing is live. Calls appear the moment your campaigns start
  dialing.
- **No calls match this filter**: the chip has no calls right now. **Clear filter**
  returns to **All**.

## Related

- [Human Agent mode](/operate/human-agent-mode)
- [Supervision dashboard](/operate/supervision-dashboard)
- [Campaigns](/deploy/campaigns/campaign-details)