---
title: Supervision dashboard
description: "The Human Agent console's first page: live calls, queues and escalations at a glance, call activity, campaign progress, performance and recent activity."
---

**Dashboard** is the first page of [Human Agent mode](/operate/human-agent-mode),
titled **Live Supervision Dashboard**. Where the AI Agent
[Dashboard](/operate/dashboard) reports on the AI's calls over time, this one is for
the people watching them: what is live right now, who is waiting, and what needs
attention.

![The Live Supervision Dashboard.](/media/operate/console-dashboard.webp)

## Live counters

| Card | What it shows |
|---|---|
| **Active Calls** | Calls in progress now. The same number appears next to **Live Calls** in the sidebar. |
| **Waiting in Queue** | Callers waiting for a human agent, across your queues. The same number appears next to **Queues**. |
| **Agents Online** | Human agents in your queues. |
| **Escalations** | Live calls flagged as at risk. [Live Calls](/operate/live-calls#at-risk-calls) lists them first. |

## Call activity

The large number is the total calls over the last 14 days, with the change against
the previous period in the corner. The chart draws two lines per day: **Total
Calls** and **Handled**.

## Assigned Campaigns

The campaigns you work on, with how many there are. Each bar shows the share of the
campaign's contacts already reached (**Contacted**). Selecting a campaign with live calls opens Live
Calls filtered to it.

## My Performance

| Metric | What it measures |
|---|---|
| **Avg Handle Time** | Average length of a handled call, in minutes and seconds. |
| **Avg Response** | Average response time. |
| **Satisfaction** | Average rating, out of 5. |
| **Resolution Rate** | Share of calls resolved. |
| **Transfer Rate** | Share of calls transferred elsewhere. |
| **Handled Today** | Calls handled since midnight. |

## My Queues

One row per queue you belong to, with its routing strategy under the name (such as
**Round Robin**, **Longest Idle Agent**, **Ring All** or **Fewest Calls**), the
agents **Online** and the callers **Waiting**. More than three waiting turns amber.
**View all** opens **Queues**.

## Recent Activity

The latest events with their time: calls resolved, escalations, transfers, notes and
missed callbacks. **View all** opens **Call Logs**.

## Related

- [Human Agent mode](/operate/human-agent-mode)
- [Live Calls](/operate/live-calls)
- [Dashboard](/operate/dashboard) for the AI's calls