Knowledge Base
Gives the agent one knowledge base to consult for reference during conversations, chosen from the workspace's knowledge bases.
Knowledge Base gives the agent access to a knowledge base for reference during conversations. The agent looks facts up in it when a question goes beyond the prompt, and answers from what it finds instead of guessing.
Configuring it
Open Tools under Build, choose Add tool, then Knowledge Base. Unlike the other tools this one opens its own dialog, Add Knowledge Base Tool, with a single field.
| Field | Type | Default | Notes |
|---|---|---|---|
| Knowledge Base | Select | No knowledge base (the tool will not use any knowledge base) |
The workspace’s knowledge bases, by name. Pick one. |
Choose the knowledge base, then Close the dialog and Save the agent.
The chosen knowledge base then shows above the tool list with a Change button. To remove it, choose Change and pick No knowledge base.
Knowledge bases themselves are managed under Knowledge Bases in the main sidebar. If the list in the dialog is empty, create one there first.
In a flow agent
The knowledge base set with this tool is the agent’s default. Each Prompt node has a KB tab that can override it for that stage: tick one or more knowledge bases there, or leave them all unticked to use the default. The node-level tool picker does not offer Knowledge Base; the tab replaces it. See Nodes.
Behaviour and limits
- One tool, one knowledge base. Add the tool once per agent.
- The agent decides when to look something up. Tell it in Tasks what the
knowledge base covers:
Use the knowledge base for questions about prices, opening hours and insurance. - What the agent looks up is not stored in per-contact memory; memory holds facts about the person, the knowledge base holds facts about you.
- Lookups appear as tool calls on the call’s page. See Call details.