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Conversations

Every text agent conversation, with turns, tokens, response time and tool calls, and a detail view that replays the thread turn by turn.

Text agents

Conversations, under Observability in the sidebar, is the text-agent counterpart of Call Logs. A conversation is one thread with a text agent, whether it came from the web widget, a chat channel such as Slack or WhatsApp, or a scheduled run.

Statistics

Five cards summarise the list: Conversations, Total Turns, Total Tokens, Avg Response (seconds from a user message to the agent’s reply) and Avg Turns / Conv. They cover every conversation in the workspace, whatever source is selected in the table.

The five statistic cards and the conversations table with Agent, Channel, Turns, Tokens, Status, Started and Last activity columns
The Conversations statistics and table.

The table

Column What it shows
Agent The text agent.
Channel Where the conversation happened: Web for the widget, Try Chat for the agent’s own Chat test, the platform (Slack, Telegram, Teams, WhatsApp or Discord) for a bot deployment, and Scheduled for a scheduled run.
Turns User messages answered.
Tokens Total tokens across the thread.
Status The outcome of the latest turn: Success, Error, Aborted, or Pending while a tool call waits for approval.
Started, Last activity Relative times; hover for the exact date and time.

The All sources selector above the table narrows the list to Web, Channel or Scheduled. Refresh reloads it. The table shows 10 conversations a page, with Previous, Next and the page numbers in the footer.

Conversation detail

Choose a row to open the thread. The title is the agent’s name, a link that opens it in a new tab. Under it: the provider’s logo and the model that answered (for example gpt-5.4-mini), the channel, the start time, and the thread id, which you can copy; a direct-message thread also carries a DM badge. Playground opens the same agent’s Chat test with this thread loaded, so you can continue the exchange yourself.

A conversation thread with response time, token counts, model and status under the reply, and Summary and Token usage cards
A conversation with its per-turn footer and the Summary and Token usage cards.

Every agent reply ends with a footer: response time, tokens as in / out, the tools it called, the model, and the turn’s status. A turn waiting for a person to approve a tool call shows Awaiting approval, and the turn that resumes it Action approved. A failed turn shows its error, or Credits exhausted when the account ran out of credits.

Cards on the right sum up the thread:

  • Summary: Turns, Steps and Tool calls.
  • Token usage: Total, Input, Output and Avg / turn.
  • Redacted PII: the kinds of personal data removed, when any were.
  • Tools used: a chart of how often each tool was called, when any were.

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