Connect a Go Auto Dial extension

Voice agents

Go Auto Dial connects an extension on your Go Auto Dial server. The dialler keeps its own campaigns and lists; the extension is where it delivers calls, and the agent answers on that extension.

Add the extension

Choose the type

Under Phone Numbers, choose Add Phone Number, then Go Auto Dial.

Fill in Add Go Auto Dial Extension

Enter a Nickname, the Extension No. and its Password, the Campaign ID of the Go Auto Dial campaign, and the Server URL and Server ID of your installation.

Add

Choose Add Extension.

The Add Go Auto Dial Extension dialog with Nickname, Extension No., Password, Campaign ID, Server URL and Server ID — The Add Go Auto Dial Extension form.

Fields

Field	Notes
Nickname	Shown in lists and campaign pickers. Up to 30 characters.
Extension No.	The extension the dialler delivers calls to.
Password	That extension’s SIP password. At least 4 characters.
Campaign ID	The Go Auto Dial campaign whose calls this extension receives.
Server URL	The address of the Go Auto Dial server, as a full URL, for example `https://dialer.example.com`.
Server ID	The server’s id in your installation.

Behaviour and limits

The extension appears under Phone Numbers like any number and is chosen in the campaign wizards the same way.
To change the extension later, open its page and choose Edit. Edit Go Auto Dial Extension takes the same fields; Update Extension saves them.
Dialling pace, lists and retries stay in Go Auto Dial. Use a Callab AI outbound campaign instead when you want those controlled here.

Verify

The extension is listed with Status active.
Have the dialler route one call to the extension. It appears in Call Logs with the agent’s transcript.

Troubleshooting

The extension never registers. Check the password and that the server URL is reachable from the internet.
Calls arrive but nobody answers. The extension has to be selected by a running inbound campaign.